Mike’s Car Keys (“we”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, contact us, or use our services.

 

1) Who we are (Data Controller)

Business name: Mike’s Car Keys
Service area: Newcastle, Sunderland, Middlesbrough & surrounding areas
Contact email: mck247ltd@gmail.com
Phone: 07963 399 191
Business address (optional): 242 Marton Road, Middlesbrough

 

2) What data we collect

We may collect:

• Contact details: name, phone number, email

• Service details: vehicle make/model/year, location/postcode, issue description

• Technical data: IP address, device/browser info, pages visited (via cookies/analytics)

• Messages: communications via forms, email, WhatsApp, or calls

 

We do not intentionally collect special category data.

 

3) How we collect your data

• When you fill out forms on our site

• When you call/text/email/WhatsApp us

• Automatically via cookies/analytics tools (if enabled)

 

4) Why we use your data (purposes)

We use your data to:

• Provide quotes and deliver services

• Manage bookings, customer support, and communications

• Improve our website and measure performance (analytics)

• Prevent fraud and maintain security

• Meet legal/accounting obligations

 

5) Legal bases (UK GDPR)

We process your data under:

• Contract (to provide services you request)

• Legitimate interests (customer support, service improvement, fraud prevention)

• Legal obligation (tax/accounting and compliance)

• Consent (only where required, e.g., certain cookies/marketing)

 

6) Marketing

We only send marketing messages if you’ve consented or where legally allowed.
You can opt out anytime by emailing [your email] or using the unsubscribe option (if applicable).

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7) Who we share data with

We may share data with trusted providers only when necessary, such as:

• Website hosting / website platform (e.g., Wix)

• Analytics providers (e.g., Google Analytics) if enabled

• Payment providers (if used)

• Accountants or professional advisors (where required)

• Law enforcement/regulators if legally required

We do not sell your data.

 

8) International transfers

Some providers may store data outside the UK. Where this happens, we use appropriate safeguards (e.g., UK adequacy regulations or contractual protections).

 

9) Data retention

We keep personal data only as long as necessary:

• Enquiries/quotes: up to 12 months

• Completed jobs/invoices: typically 6 years (for tax/accounting)

• Analytics data: per provider settings (usually 14–26 months)

 

10) Your rights

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Data portability (where applicable)

• Withdraw consent (where processing is based on consent)

To exercise rights, contact [your email].

 

11) Cookies

We may use cookies to:

• Ensure website functionality

• Measure traffic and performance (analytics)

You can control cookies via your browser settings and (if enabled) the cookie banner.

 

12) Security

We use reasonable security measures to protect your data. However, no online system is 100% secure.

 

13) Complaints

If you’re unhappy, contact us first at [your email].
You also have the right to complain to the UK Information Commissioner’s Office (ICO).

 

14) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.